Privacy Policy
Introduction
This Privacy Policy explains how Kling Motion Control ("we", "us", or "our") collects, uses, and shares information when you visit klingmotioncontrol.pro, create an account, purchase credits or a subscription, or generate motion-transfer videos through the service.
Information We Collect
We may collect the following categories of information:
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Account Information
- Your name, email address, authentication details, and account preferences.
- Information required to authenticate your account and provide customer support.
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Uploaded Materials and Generated Results
- Portraits, character images, reference performance videos, prompts, generation settings, and resulting video outputs that you submit or create.
- Associated job metadata, including generation status, model selection, credit usage, and download history.
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Billing and Subscription Information
- Plan selection, credits purchased or consumed, subscription status, order records, and transaction identifiers.
- Payment card details are processed by our payment providers and are not intended to be stored directly by Kling Motion Control.
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Usage and Analytics Information
- Page views, clicks, referral and campaign parameters, device/browser information, session identifiers, and interactions with the generation and pricing flows.
- We use analytics and session-observation technologies, including Google Analytics and Microsoft Clarity, to understand product usage and improve the service.
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Technical Information
- IP address, request logs, security events, errors, and other information needed to secure and operate the service.
How We Use Information
We use information to:
- Provide account access, uploads, generation jobs, result downloads, billing, subscriptions, and support.
- Process and store Inputs and Outputs as needed to operate the motion-transfer workflow.
- Calculate and track credits, orders, subscriptions, and payment status.
- Monitor performance, diagnose errors, prevent fraud or abuse, and protect user accounts.
- Understand product usage, measure conversion paths, and improve the website and generation experience.
- Enforce our Terms of Service and comply with applicable legal obligations.
Uploaded Materials and Rights
You should upload only images, videos, likenesses, and other materials that you own or have the right to use. Reference performance videos are processed to provide the motion-transfer service. Your responsibility for input rights and permitted use of generated outputs is described in our Terms of Service.
How We Share Information
We may share information with service providers that help us operate the product, such as:
- Authentication and account infrastructure providers.
- Cloud hosting and object storage providers used for uploaded files and generated results.
- AI generation providers used to process motion-transfer jobs.
- Payment processors used for purchases and subscriptions.
- Analytics and product-observation providers, including Google Analytics and Microsoft Clarity.
We may also disclose information when required by law, to respond to valid legal requests, to protect rights and safety, or in connection with a corporate transaction. We do not sell your uploaded materials or generated outputs as data products.
Data Retention and Security
We retain information for as long as reasonably necessary to provide the service, maintain account and transaction records, resolve disputes, comply with legal obligations, and protect against abuse. Retention may vary by data category and account activity.
We use reasonable technical and organizational safeguards intended to protect information. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Your Choices
You may contact us to request help with your account information or questions about your uploaded materials and generated results. You may also manage subscription and billing actions through the available account settings.
Analytics or similar technologies may be affected by browser controls, cookie settings, or other privacy controls available on your device.
Children's Privacy
The service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the service, please contact us.
Changes to This Policy
We may update this Privacy Policy as our service changes. An updated version will be posted on this page with a revised date. Your continued use of the service after an update is subject to the revised policy.
Contact Us
For privacy questions or requests, contact us at [email protected].